We enforce consistent rent collection policies and manage eviction procedures from initiation to completion if necessary. Tenants pay a $150 deductible for repairs, while we coordinate all repair calls 24/7 using vetted, price-conscious contractors. Owner approval is obtained for repairs over $300, and major jobs are put out for bid. Regular inspections are performed, initial, move-in/out, and every 6 months, with written reports. We maintain computerized accounting and trust accounts under state supervision, track all deposits, and issue detailed monthly statements. Year-end, you receive an income and expense report, itemized records, and IRS Form 1099. We also manage bill payments, forfeits, and damage claims in compliance with Maryland Security Deposit laws. Communication is always open via phone, fax, email, and our website.